Live Chat Software
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Website Add-Ons > Live Chat
Software
Live chat is important to many websites because it allows
your customers to contact you regarding any questions or concerns
that they have. One thing that people will look for when selecting a
product or service are support options.
This topic won't be long because you have probably
used "live chat" in the past and you realize the value
in it. I'll give a brief explanation of what live chat
is and then I'll discuss some live chat software along
with features that you may want to consider before
choosing live chat software.
What Is Live Chat?
Live chat is an application that you install on your computer that
allows users of your website to connect to you. Generally you'll
need to install the software on your computer plus add a snippet of
code to your webpage.
This code will display your 'live chat' icon and often times will
switch to 'online' and 'offline' as you open and close the software
on your computer. When someone clicks the icon it'll open up a
window so that they can contact you regarding their question or
concern.
Live Chat Software
There are a lot of options to choose from in regards to live chat
software. They vary from free options to options that you need to
purchase a license for. You'll find that the features of some of the
live chat software are great tools to monitor your website and find
areas that need additional development.Applications such as Bold
Chat offer you the ability to connect directly with your website's
visitors. A great feature of the application is that you track the
page that your visitors are currently on and the path that they have
taken to get there.
This is a great marketing tool because it allows you to determine
pages that are popular and what pages people generally leave your
website on. This allows you to make improvements to those pages.
As I mentioned, there are free options as well. They work great
but you're simply limited by the features that you'd like. If you
simply want to offer live chat without all the bells and whistles, a
free live chat application will work just fine. You can always
upgrade to a product like Bold Chat as your needs grow.
A great free option for free live chat software is
ilient.com.
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